Since 2001, Valpak has published a comprehensive survey on direct mail trends and response rates as well as engagement with our direct mail products (The Blue Envelope and business postcards).
Direct Mail Survey Methodology
During April – May 2023, Valpak surveyed consumers residing in Valpak-mailed ZIP codes, utilizing the PureSpectrum® Sample Management Platform. Quotas were implemented to ensure a mix of ages, gender, ethnicity and geography. 2,007 surveys were completed for a ±2.07% margin of error at the 95% confidence level.
Direct Mail Engagement & Coupon Usage
At the industry level, direct mail engagement and influence remains strong. Since 2015, consumer enjoyment in receiving direct mail has jumped 46% and direct mail’s influence on shopping decisions has increased by 23%.
Looking at generation-based age groups from the survey, we see younger consumers with higher incomes are somewhat more likely to use coupons once a month or more frequently. 83% of all respondents across age groups and incomes indicated monthly (or more often) coupon usage.
Top 15 Most Requested Direct Mail Coupons
When asked to rank the types of coupons they’d like to see inside the Valpak Blue Envelope, consumers overwhelmingly requested food and dining direct mail offers:
Groceries or grocery stores
Fast food or quick-serve restaurants
Big box retailers (e.g., Walmart, Target, etc.)
Clothing or department stores
Pet care products or services
Beauty supplies or services
Medical or health & wellness
Automotive sales or service
Specialty retail (e.g., florists, jewelry, greeting cards, etc.)
Ecommerce (online retailers)
Furniture or home stores
Home services or remodeling
Banking, financial services or real estate
Direct Mail Influences Online Shopping and Internet Search
Every day, the average consumer is exposed to thousands of online ads all competing for their attention. Direct mail presents a unique opportunity to get your message in front of an engaged audience. And combining print and digital advertising can increase conversions by as much as 28%.
44% of survey respondents have purchased from a website as a result of receiving a direct mail ad
50% also agreed that Valpak specifically influences them to search online for businesses or products advertised in the envelope
Valpak Direct Mail Coupon Envelope Engagement
The study confirmed Valpak continues to mail to a highly engaged audience. Among the households that receive Valpak, nine out of 10 (91%) open and look through the envelope and 80% look at every direct mail coupon.
The Valpak audience isn’t just looking at coupons, they’re using them too. Of the households that opened their envelopes, 57% used Valpak coupons once a month or more frequently and 70% set aside 1-4 coupons they intend to share or use in the future.
Harnessing decades of direct mail experience, Valpak continues to lead the industry by providing dynamic advertising solutions for local businesses. How do we do it? Our Blue Envelope is sent to over 41 million households in the U.S. each month, targeting homes with discretionary income to spend. By targeting our advertisers’ messages and sending them at the right frequency, we ensure no wasted coverage and maximum marketing ROI.